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TERMS AND CONDITIONS 

Services

Provider shall provide Client with the following services and/or products ("Services"):

The services rendered are those as elected by the client in the proceeding form. The provider agrees to provide any and all services as stipulated. The client shall agree to the specific terms and conditions relating to any service or products rendered in the originating agreement. An addendum may be elected by either party as stipulated by a supplementary contract, that may extend additional terms or conditions including any additional services. All provided services or products are final unless otherwise stipulated. 

Clients opting into a Service Agreement as a Directed Patrol Service, agrees that all services are rendered as final and must indicate the specific places, times, and dates for services to be provided as stipulated in the agreement. Email transactions with supplemental details shall be provided to each party to supplement the contract, in any case where a client intends to terminate the service or does not require services for a specific date or time a notification must be made within 48 hours prior to the assignment of an employee. Termination of any service outside of the allotted time frame will incur a late fee of $50 plus a two-hour service fee. The service agreement indicates that all directed patrol contracts include armed patrol officers and in cases where a patrol vehicle is required to be assigned to the specific site, the client will incur additional service fees for the maintenance and operation of the patrol vehicle. The service contract may stipulate that the client provide a patrol vehicle that shall be marked conspicuously, or another method of patrol may be provided or otherwise authorized by Global Protection Agency LLC. Global Protection Agency LLC will make a determining factor as to what method of patrol is necessary and as to whether providing services in a modified method is feasible. The Service Agreement will authorize Global Protection employees to be granted access to all properties or facilities of the client, as to the terms and conditions of the contract. Global Protection employees must respond to emergencies, resolve all incidents on the properties of the client and provide aid to any person on the properties of the client as required. 

Clients opting into a Service Agreement as a Random Patrol Service, agrees that all services relating to Random Patrol requires that an armed patrol officer with a marked patrol vehicle will be required to make a visible presence on their assigned property throughout the duration of a 12-hour period. Random Patrols will include the physical presence of an officer on their assigned property throughout an assigned patrol shift, where the officer must patrol by foot as well as by vehicle the premises of the property along with performing additional functions as outlined by the post orders. The Random Patrol Service will include the response to any incident or emergency situation that arises on the property including but not limited to motorists' assistance. 

Clients opting into a Service Agreement as a Home Watch contract, agrees that all employees of Global Protection shall be granted access to the homeowner's property, or renters' property for the duration of the contracted term. Global Protection employees that are assigned to the Home Watch program will conduct random patrols or may be authorized to "house sit" as authorized under the terms of the contract with the client where specified granting them exclusive access to the property. Global Protection employees will provide a uniformed armed presence for the property including provided roving patrols by vehicle and on-foot of the individually specific property or affixed properties based on the needs of the client and were permitted by the contract. 

Client's option into a Service Agreement as a Vacation Watch contract agrees that all employees of Global Protection shall be granted access were permitted by the Chief Security Officer or his designee to provide exclusive patrols by foot, or the stationary assignment of an armed patrol officer for the property or properties of the client for the duration of the Vacation Watch. The client agrees that the employee as assigned is permitted to have exclusive access to the residence including where permitted the right to reside at the property, where designated by the contract for only the period of time so permitted. In some cases, clients may opt into the Vacation Watch program for the sole purpose of having an armed patrol officer conduct random patrols of the assigned property for a specific period of time and not to reside or provide on-site services. Individual addendums must be signed by each party with Global Protection Agency that shall set forth the applicable terms and conditions. 

Clients opting into a Service Agreement as an Emergency Response Service contract agrees that employees of Global Protection Agency shall have exclusive access where permitted by the terms and conditions of the contract to have access to or parts of the property or places belonging to the client. In any individual contract the person so agreeing authorizes that Global Protection Agency employees will be granted access to provide exclusive services to the person or their property for the sole purpose of providing emergency response services. Under the general terms of an Emergency Response contract, Global Protection Agency employees are permitted to have access to or provide armed protection services to the client or upon the client's property including properties where the client is present unless where a prohibition by law would exist. Global Protection Agency employees may respond to any threat or incident only reported by a client under the reasonable terms and conditions of the contract. Global Protection Agency employees shall be held harmless from any property damages or liability when acting in their capacity when reasonable efforts are made to provide services that include emergency door unlock services, battery boosts, general first aid to include providing reasonable first aid the prevent the loss of life, including the operation of an AED defibrillator, or other life saving measure. Employees shall be held harmless of any liability or claim of liability where it is found that the employee engaged in lawful conduct in order to prevent the furtherance of loss of life, including preventing a felony or stopping a felony from occurring their view or reported to them by a reasonably prudent party. 

Location & Delivery of Services

Location. Provider shall deliver Services to Client at the following location(s):

 

Delivery of Services. Provider will provide all Services by  unless otherwise specified in this Agreement. 

Contracts that do not have set forth date or where parties have not set a determined date to provide agreed services. In all cases unless where an addendum has been provided to each client all services shall become effective within 5 business days from the date a contract has been signed by each party. In some cases, contracts may be authorized to begin earlier than the set forth time frame or where permitted; contracts may begin 14-days after the effective date of signing a contract. 

The timely delivery of service is incumbent upon the provider not the client in any case where the provider fails to provide timely delivery of services. All services will be provided at a pro-rated, service rate or provided under a no-charge of billing. 

Cost, Fees and Payment

Cost. The total cost ("Total Cost") for all Services is   due in full by  . Client shall pay the Total Cost to Provider as follows:

The first payment is a non-refundable retainer. At a minimum, Client agrees that the retainer fee fairly compensates Provider for committing to provide the Services and turning down other potential projects/clients.

The client will be billed on Wednesdays of each billing cycle which shall be every week, in a case where a client has agreed to services once. The client will be required to submit payment on the date of receipt. Services will not be rendered unless payment is received, for weekly, and monthly service contracts clients will be required to make the initial payment of the first and second week for services to be rendered as a retainer fee. For monthly service contracts, the first receipt shall reflect payment for the first two months of services to be rendered; instances were permitted by the Chief Security Officer clients may be authorized to make payment arrangements outside of the standard terms and conditions for the initial term. A deposit may be warranted in some instances where a full retainer cannot be met, we only accept the following forms of payment. 

Payment must be made by ACH transfer, money order, check, or by electronic fund transfer through an authorized vendor as approved by the Chief Security Officer. Payments may be authorized with an approved Debit or Credit Card which may be processed for payment a nominal fee for processing of debit or credit cards may exist of no more than $5 per occurrence. Late processing fees may be applied for any authorization that cannot be processed within 24 hours of the due date of the payment, late processing fees may not exceed $50 per day up to 7 days, along with the occurrence of an hourly bill rate of two-hours for Random Patrol or Directed Patrol Contracts. For ERS, Home Watch, or Vacation Watch contracts a late processing fee of $50 per day up to 7 business days may accrue. A failed payment processing past 7 business days will result in loss of use of services or products, all services and products offered or rendered by Global Protection Agency LLC will cease to be provided until receipt of payment has been resolved including all late processing fees. In failed payment cases, Global Protection Agency may seek to recover all loss of services including the assessment of reasonable service fees, as well as full payment of the remainder of the contract term or an equal amount up to the term equaling the termination of the contract. An early termination fee may be applied to contracts that are cancelled due to failed payment processing of not more than three months of the total billable rate of the contract term. 

 

Exclusivity

Exclusivity. Client understands and agrees that he or she has hired Provider exclusive of any other service provider. In order to provide a high level of satisfaction and quality of service, no other service providers, other than any assistant or third party that Provider hires to complete the Services outlined in this Agreement, are permitted to provide the same or similar services or products, paid or unpaid, at the locations and dates specified in this Agreement. Upon entering the term of the contract, the Exclusivity clause shall take effect from the date the contract shall begin until 30 days after the date the contract term ends. 

Clients that are provided alarm monitoring services or have an alarm provider or alarm system or a proprietary alarm system, or any CCTV, or access control system in effect shall grant access to Global Protection Agency LLC and its partners to be provided any alarm codes, system access codes, or any viewing of any CCTV system including but not limited to remote access to all access control, CCTV, and alarm systems on any site owned, leased or operated by the client. The exclusivity clause does not limit a client from entering a binding agreement with a Controlled access, CCTV, or alarm provider from being provided such services or operating such services; however, the terms as set forth shall require that the client give exclusive access to such systems. 

Intellectual Property

Copyright Ownership.  In the event that any copyrighted work(s) are created as a result of the Services provided by Provider in accordance with this Agreement, Provider owns all copyrights in any and all work(s) it creates or produces pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by Provider and may be used in the reasonable course of Provider business.

Permitted Uses of Product(s). Provider grants to Client a non-exclusive license of product(s) produced with and for Client for personal use only so long as Client provides Provider with attribution each time Client uses Provider's property. Personal use includes, but is not limited to, use within the following contexts:

  1. In photos on Client’s personal social media pages or profiles; or

  2. In personal creations, such as a scrapbook or personal gift; or

  3. In personal communications, such as a family newsletter or email or holiday card.

Limit of Liability

Maximum Damages. Client agrees that the maximum amount of damages he or she is entitled to in any claim relating to this Agreement or Services provided in this Agreement are not to exceed the Total Cost of Services provided by Provider.

Unless where permitted by law or under statue, a client may seek to recover only those damages so granted under the laws of this state or any other state within the United States for only those damages that can be attributed an act or omission committed by the provider within the time frame and full effect of the contract, and the set limits of any tort or claim is limited only to the total cost of the contracted services rendered. 

Where permitted under law an act or omission committed by an employee, agent, or another person acting under the direction of an employee or under the purview of the Contract and where a person took action that was in violation of the laws of this state or another state, and caused a tort, a wrong, or committed an act that violates a statue or code in this state or that of the United States and such action was committed in official capacity. The limitation of liability shall be limited to the person(s) that engaged in the conduct regardless of whether the conduct was performed while in the performance of the persons duties as an employee or agent of Global Protection Agency LLC. The limitation of liability shall relieve Global Protection Agency LLC, its partners, owners, or any other person who otherwise has ownership or stake in the company, from any and all claims of liability.

Loss of Service. In the event that any loss of Service occurs due to a natural or man-made disaster Global Protection Agency LLC, its partners, owners, and any persons having stake in the company shall authorize as permitted by policy the refund of services for any or all clients at a pro-rated portion of the total cost of services to be rendered. In circumstances where loss of service was due to a mechanical failure or another failure including human error for a period exceeding 8 hours, a partial refund of services for the duration of the event may be authorized. 

Indemnification. Client agrees to indemnify, defend and hold harmless Provider and its affiliates, employees, agents and independent contractors for any injury, property damage, liability, claim or other cause of action arising out of or related to Services and/or product(s) Provider provides to Client. Clients may raise a cause of action, claim of liability, only when and to the degree that such conduct by an employee, agent, or person acting in his official capacity commits an act that violates a law of this state or whereby the person commits an act that violates the terms and conditions of the agreement; in any case the client may raise a claim not to exceed the maximum allowable by law or whereby a claim or cause of action shall permit only the compensation of reasonable damages. 

Cancellation, Rescheduling and No-Shows

Cancellation, Rescheduling of Services or No-Show Client. If Client desires to cancel Services, reschedule Services, or if it becomes impossible for Provider to render Services due to the fault of the Client or parties related to Client, such as failure of the   to occur or failure of one or more essential parties to the   to show up in a timely manner, Client shall provide notice to Provider as soon as possible via the Notice provisions detailed in this Agreement. Provider has no obligation to attempt to re-book further Services to fill the void created by Client’s cancellation, rescheduling, no-show or if it becomes impossible for Provider to provide the Services due to the fault of Client (or parties related to Client), and Provider will not be obligated to refund any monies Client has previously paid towards the Total Cost.  Client is not relieved of any payment obligations for cancelled Services, rescheduled Services, failing to show up for the  , or should it become impossible for Provider to provide the services due to the fault of Client (or parties related to Client) unless the Parties otherwise agree in writing. For instance, if Provider is able to secure another, unrelated client for  , then Provider may choose, at its sole discretion, to excuse all (or a portion of) Client's outstanding balance of the Total Cost. 

Impossibility

Force Majeure. Notwithstanding the above, either party may choose to be excused of any further performance obligations in the event of a disastrous occurrence outside the control of either party, such as, but not limited to:

  1. A natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms or infestation); or

  2. War, Invasion, Act of Foreign Enemies, Embargo, or other Hostility (whether declared or not); or

  3. Any hazardous situation created outside the control of either party such as a riot, disorder, nuclear leak or explosion, or act or threat of terrorism.

Failure to Perform Services. In the event Provider cannot or will not perform its obligations in any or all parts of this Agreement, it (or a responsible party) will:

  1. Immediately give Notice to Client via the Notice provisions detailed in this Agreement; and

  2. Issue a refund or credit based on a reasonably accurate percentage of Services rendered; and

  3. Excuse Client of any further performance and/or payment obligations in this Agreement.

Appropriate Conduct/ Safe Working Environment.

Project: 

The Client(s) expressly agrees(s) to take best efforts to provide [Provider] and Provider’s staff with safe and appropriate working conditions. In the event of circumstances deemed by either [Provider] or a bystander to present a threat or implied threat of injury or harm to [Provider] staff or equipment, the [Provider] reserve the right to cancel all services remaining under this Agreement and leave if performing services on-location. At the [Provider]’s discretion, the [Provider] may enact a three-strike policy. After the first offense, the [Provider] will make reasonable efforts to notify the Client(s) or a responsible party. If the Client(s) is/are able to respond to the threatening situation in a reasonable amount of time (maximum of 15 minutes), [Provider] shall resume work in accordance with the original terms of this Agreement. If the threatening behavior occurs for a second time, the Client(s) will agree to remove the offending person for the remainder of the project. If the behavior occurs a third time, the [Provider] will immediately leave the project. If the [Provider] leave's the project early due to any offending behavior, the Client(s) expressly agree to relieve and hold [Provider] harmless as a result of incomplete project coverage, or for a lapse in the quality of the [Provider’s] work, and the Client(s) shall be responsible for payment in full. 

Non-Project:

The Client(s) expressly agrees to take best efforts to provide [Provider] and Provider’s staff with a safe and appropriate professional relationship. In the event of circumstances deemed to present a threat or implied threat of injury or unprofessional, harassing language or behavior to [Provider] staff, [Provider] will make reasonable efforts to notify the Client(s). If the Client(s) is/are able to respond to the threatening situation in a reasonable amount of time, [Provider] shall resume work in accordance with the original terms of this Agreement. If the inappropriate behavior continues, the Client(s) will agree to relieve and hold [Provider] harmless as a result of incomplete services under this Agreement, or for a lapse in the quality of the [Provider’s]work. The Client(s) shall be responsible for payment in full, regardless of whether the situation is resolved or whether [Provider] resumes work detailed in this Agreement

General Provisions

Governing Law. The laws of   govern all matters arising out of or relating to this Agreement, including torts.
Severability. If any portion of this Agreement is deemed to be illegal or unenforceable, the remaining provisions of this Agreement remain in full force.

Notice. Parties shall provide effective notice (“Notice”) to each other via either of the following methods of delivery at the date and time which the Notice is sent:

  1. Email

    1. Provider's Email:  

    2. Client Email:  

 

Merger. This Agreement constitutes the final, exclusive agreement between the parties relating to the   and Services contained in this Agreement. All earlier and contemporaneous negotiations and agreements between the parties on the matters contained in this Agreement are expressly merged into and superseded by this Agreement.

 

Amendment. The parties may amend this Agreement only by the parties’ written consent via proper Notice.

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